Privacy Policy

Privacy Policy for Arasu Specialty Coffee.

Effective Date: July 20, 2024

1. Introduction

Welcome to www.arasuspecialtycoffee.com (hereinafter referred to as “the Website”), operated by Lotus Commerce Group (Pty) Ltd (hereinafter referred to as “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

2. Data Collection

We collect personal data to provide and improve our services. The types of data we collect include:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Payment Information: Credit card details, billing information, and other financial data.
• Technical Data: IP address, browser type, operating system, and other technical information.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communication Data: Preferences in receiving marketing from us and your communication preferences.

3. Data Usage

We use your personal data for the following purposes:

• To Provide Our Services: Processing orders, delivering products, and providing customer support.
• To Improve Our Website: Analysing usage to enhance user experience.
• To Communicate with You: Sending order confirmations, updates, marketing communications, and responding to inquiries.
• To Comply with Legal Obligations: Ensuring compliance with applicable laws and regulations.
• To Personalise Your Experience: Tailoring content and offers to your interests.

4. Data Storage

Your personal data is stored securely and processed within the European Economic Area (EEA). We ensure that appropriate security measures are in place to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal data to outside parties except in the following circumstances:

• Service Providers: We may share your data with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your data confidential.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

6. Security Measures

We implement a variety of security measures to maintain the safety of your personal data. These include:

• Encryption: Securing data through encryption technologies.
• Access Controls: Restricting access to personal data to authorized personnel only.
• Regular Audits: Conducting regular security audits and vulnerability assessments.

7. Users’ Rights

You have the following rights regarding your personal data:

• Right to Access: You can request access to your personal data and obtain a copy.
• Right to Rectification: You can request correction of any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request the restriction of processing your data under certain conditions.
• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your data under certain conditions.
• Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your data.

8. Exercising Your Rights

To exercise your rights, please contact us at:

Email: kerry@lotuscommercegroup.com

We will respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: kerry@lotuscommercegroup.com

Address: 60 Leander Road, Olympus, Pretoria, 0081

Thank you for trusting Lotus Commerce Group (Pty) Ltd with your personal data. We are committed to protecting your privacy and ensuring your information is secure.