Terms & Conditions

Terms and Conditions for Arasu Specialty Coffee

Effective Date: July 20, 2024

1. Introduction

Welcome to Arasu Specialty Coffee (“Website”), operated by Lotus Commerce Group (Pty) Ltd (“we,” “us,” “our”). By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree with any part of these Terms, you must not use our Website.

2. Definitions

• “Website” refers to Arasu Specialty Coffee, accessible at www.arasuspecialtycoffee.com.
• “Services” refers to the sale of specialty coffee and related products.
• “User”, “you,” and “your” refer to any person accessing or using our Website.

3. Use of the Website

• You must be at least 18 years old to use our Website.
• You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website.
• You agree not to engage in any activity that may harm or disrupt the Website or its users.

4. Account Registration

• To purchase products from our Website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process.
• You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use of your account.

5. Product Information

• We strive to provide accurate product descriptions and images. However, we do not warrant that the product descriptions, images, or other content on the Website are accurate, complete, reliable, current, or error-free.
• All products are subject to availability, and we reserve the right to limit quantities, discontinue products, or update product information at any time without notice.

6. Orders and Payment

• By placing an order on our Website, you agree to purchase the products listed in your order subject to these Terms.
• All prices are listed in South African Rand and are inclusive of applicable taxes unless otherwise stated.
• We accept various payment methods, including credit cards and other electronic payment methods as indicated on the Website.
• We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in product or pricing information, or if fraud or unauthorised transactions are suspected.

7. Shipping and Delivery

• We aim to process and ship orders promptly. Delivery times may vary based on your location and shipping method selected.
• You will receive a confirmation email with tracking information once your order has been shipped.
• We are not responsible for any delays or damages caused by the shipping carrier.

8. Returns and Refunds

• If you are not satisfied with your purchase, please contact us at info@arasuspecialtycoffee.com within 14 days of receiving your order to request a return or exchange.
• Products must be returned in their original condition and packaging. Refunds will be processed to the original payment method within a reasonable timeframe after we receive the returned products.
• Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

9. Intellectual Property

• All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Lotus Commerce Group (Pty) Ltd or its content suppliers and is protected by international copyright laws.
• You may not use, reproduce, distribute, or create derivative works from any content on the Website without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Lotus Commerce Group (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Website; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Website; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Website by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

11. Indemnification

You agree to indemnify and hold harmless Lotus Commerce Group (Pty) Ltd, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Website or your violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country], without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Website shall be resolved in the courts of [Your Country].

13. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any changes indicates your acceptance of the new Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: kerry@lotuscommercegroup.com

Address: 60 Leander Road, Olympus, Pretoria, 0081

By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.